Refund and Returns Policy
RETURN POLICY
Last updated June 25, 2023
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.
All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:
Ososia
Attn: Returns
United Kingdom
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
● Once the refund is issued, we are unable to change the refund method.
● If You Return You’ll Receive Items in original condition past the return window* 80% of the item’s price CDs, DVDs, VHS tapes, cassette tapes, or vinyl records that were opened (taken out of its plastic wrap) 50% of the item’s price Items that are damaged, missing parts, not in the original condition, or have obvious signs of use for reasons not due to an Amazon or seller error Up to 50% of the item’s price Open software or video games for reasons not due to an Amazon or seller error 0% of the item’s price
● Some products have additional conditions that may apply. For more information, go to About Our Returns Policies.
QUESTIONS
If you have any questions concerning our return policy, please contact us at: